Hundreds of British families have complained to the European Commission and the Dutch authorities because they have not received compensation from KLM for delays caused by the vulcanic ash cloud earlier this year.

EU rules state that passengers must be compensated for the cost of hotels and meals during the whole period they are stranded. KLM has so far offered compensation for just the first 24 hours.
The EU has threatened to take legal action against KLM if it does not pay up, according to the BBC on Saturday.
A spokesman for KLM rejected that claim and said the British transport ministry is looking into the case. ‘We have compensated passengers for the first 24 hours while new agreements are made,’ he said.