Passengers ‘fuming’ as Schiphol baggage carousels go down for two hours

Photo: Nanka-Photo via
Photo: Nanka-Photo via

Air passengers flying in to Schiphol accused the airport’s management of leaving them in the dark after the baggage retrieval system went down for several hours.

The carousels in Terminal 3 stopped rolling at around 8.30am as a result of a brief power failure. The system was restored at 10.30am, according to a spokesman for the airport.

Passengers used social media to complain about the lack of communication from airport officials about why their bags were not being offloaded. Sam Jones wrote: ‘Thousands waiting and no communication from Schiphol. Other bags pass 1000 times and Schiphol and KLM know nothing. Passengers fuming.’

An airport spokesman said passengers were having to wait ‘a little longer’ to retrieve their bags and staff were working to clear the backlog.

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