KPN has special VIP service

Telecoms company KPN has a separate customer service division for VIPs who have problems with their phones, the Volkskrant reports on Saturday.

The paper says company sources have told it Ad Scheepbouwer set up the VIP hotline soon after becoming CEO in 2001. It claims he had become irritated by being asked directly to deal with phone service problems.
A KPN spokesman confirmed the company does have a special service for people whose job requires they have a personal contact person within the company. It applies to people with a ‘vital political, economic, managerial or community function.’
KPN decides who should be entitled to use the service, he said.

Thank you for donating to

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation