The Dutch company court has upheld a €324,000 fine imposed on budget airline Ryanair by the Dutch consumers’ authority ACM.
The ACM fined Ryanair for not adding all unavoidable costs to the cost of air tickets displayed on its website, in violation of consumer protection regulations. This meant most travellers paid ‘considerably more’ for their tickets, the ACM said in March.
In addition, Ryanair only operates an English-language customer service desk, but fails to note this on the website, the ACM said.
The original fine was €370,000 but this was lowered after one charge was found to be not proven.
Ryanair has now revised its booking process and prices do ‘include all foreseeable and unavoidable fees and surcharges’, the ACM said.
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