More than 6,000 faults in Babboe cargo bikes reported to website


More than 6,000 people have reported defects in Babboe cargo bikes to a website set up by a legal firm to handle claims.

The Dutch product safety board NVWA ordered the company to stop all sales and recall eight models after RTL Nieuws highlighted dozens of cases in which the frames had broken, sometimes leading to accidents and injuries.

Amsterdam-based law firm Birkway said it had received 6,300 responses, including some from France and Germany, after it set up the website on Friday.

“The media coverage in other countries has been limited and the site is still only available in Dutch, but that hasn’t put all foreigners off,” a spokesman for Birkway told

Some complainants gave details of the problems they had with Babboe bikes, which were not limited to broken frames. One customer said their e-bike’s battery had caught fire while charging, while others who leased bikes from the company continued to receive demands for payment after their vehicle had broken.

The NVWA said last week it launched its own investigation after it became aware of a number of cases of broken frames. Babboe has been told it can resume sales once it has satisfied the regulator that the electric powered vehicles are safe.

Birkway said it would contact people who had reported problems to get more details before deciding how to proceed with the claims.

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