Transport firms earn €30m a year from people who don’t check out

Public transport companies are earning a combined €30m a year from passengers who forget to check out with their smart card tickets when leaving a bus, tram or train, the Telegraaf reports on Monday.

The paper bases its claim on its own sources, saying around 1% of travellers forget to check out. This means they lose the €4 deducted from their cards at the start of a bus, tram or metro journey, or €20 for train trips.

When passengers check out, the real cost of their journey is calculated automatically and the surplus cash – if any – returned.

Transport firms have admitted they do earn money on forgetful passengers but say the current smart card system is unnecessarily complicated and expensive to run, the Telegraaf said.

Thank you for donating to

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation