Consumer confidence in the energy sector has risen slightly according to a new report published by the competition authority NMa on Friday.
In general consumers are satisfied with the way energy companies handle complaints and feel there has been an improvement in the reliability of the information they provide, the NMa survey says.
While this is one reason consumers do not move to another supplier, they are also often daunted by the amount of information available and ‘cannot see the wood for the trees’ says the NMa.
Because of this it is difficult for consumers to compare the services offered by different energy suppliers, the report concludes.
The Nma has been monitoring the energy sector since it was liberalised in 2004. Initially the energy firms came under considerable fire for administrative chaos.
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