Friday 12 August 2022

Kitchen firms fined €1m for misleading consumers over sales contract


The Dutch consumers authority ACM has fined three kitchen companies a total of €1m for misleading potential customers at trade fairs.

Keukencentrum Mandemakers, Brugman Keukens and Keukenconcurrent were all fined for getting people to signing no-strings offers dressed up to look like sales contracts. The form stated that in order to get out the contract, the buyer would have to pay 30% of the full price.

The three companies, all part of the De Mandemakers Groep, used the contracts at several trade fairs, including the Huishoudbeurs and the 50PlusBeurs between 2015 and 2017.

‘Consumers were being mislead by the kitchen firms and we are taking action against them,’ ACM board member Cateautje Hijmans said in a press release.

A spokesman for the company told the Volkskrant that the forms are exactly the same as those used in the shops. ‘We have had no complaints from clients and no one has to pay a 30% cancellation fee,’ he said.

The company plans to appeal.

Thank you for donating to

The team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments. has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.

If you have not yet made a donation, but would like to, you can do so via Ideal, credit card or Paypal.