Tuesday 07 July 2020

Dutch court orders Apple to replace defective iPhone with new, not refurbished, phone

Facebook app on mobile phone

Photo: Depositphotos.com

Apple has been ordered by a Dutch court to give a customer whose phone stopped working a new replacement rather than a refurbished phone containing second-hand parts.

Apple was taken to court by an Amsterdam woman who bought an iPhone 6 Plus in December 2014 for €799. In August 2015, the phone stopped working and Apple offered her a replacement, made up of old and new parts.

The woman refused to accept the offer of a refurbished phone and ended up in court. The court ruled on Tuesday that she is within her rights to expect a brand new replacement phone as the original was still covered by the first year’s guarantee. The tech firm was ordered to refund the purchase price and pay all the woman’s legal fees.

IT legal expert Arnoud Engelfriet told broadcaster NOS that Apple will now have to adjust its policy. It is not yet clear if Apple will appeal.

Thank you for donating to DutchNews.nl

The DutchNews.nl team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments.

DutchNews.nl has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.

If you have not yet made a donation, but would like to, you can do so via Ideal, credit card or Paypal.