Rabobank has been ordered to compensate two customers who lost their savings in separate phone scams in 2013.
The financial services sector complaints body Kifid said on Monday that Rabobank had not taken sufficient steps to protect its customers against fraud. One person lost nearly €29,000, the other €42,000.
Both had been phoned by people posing as Rabobank officials and handed over security information to the callers. Their accounts were then systematically emptied of cash.
Kifid said that both customers had themselves been negligent because they relayed secret information over the phone. This reduced the compensation payable by Rabobank by €7,500 and €5,000 respectively.
However, both customers were victims of a ‘very sophisticated con’ in which the caller had specific information about the consumers’ bank accounts to hand. This means customers could easily assume the caller came from the bank, Kifid said.
The organisation said apart from warnings, measures which Rabobank could take to reduce fraud include a day limit on internet withdrawals or the introduction of a time delay on payments.
Thank you for donating to DutchNews.nl
The DutchNews.nl team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments.
DutchNews.nl has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.