Public transport companies are earning a combined €30m a year from passengers who forget to check out with their smart card tickets when leaving a bus, tram or train, the Telegraaf reports on Monday.
The paper bases its claim on its own sources, saying around 1% of travellers forget to check out. This means they lose the €4 deducted from their cards at the start of a bus, tram or metro journey, or €20 for train trips.
When passengers check out, the real cost of their journey is calculated automatically and the surplus cash – if any – returned.
Transport firms have admitted they do earn money on forgetful passengers but say the current smart card system is unnecessarily complicated and expensive to run, the Telegraaf said.
Thank you for donating to DutchNews.nl
The DutchNews.nl team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments.
DutchNews.nl has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.