Tuesday 15 June 2021

Vodafone clients demand answers over network problems

Big companies which use telecoms company Vodafone have been ‘severely affected’ by network problems caused by a fire at company offices in Rotterdam, Nos television reports.


‘You would expect Vodafone to have a back-up system,’ Richard den Uyl, of major telecom user’s group BTG, is quoted as saying. Some members are considering submitting a damages claim to the company, Den Uyl told Nos.
As well as millions of private customers, a number of shops have also reported problems with direct debit payments. Many government departments were also difficult to reach.
Nationwide
Vodafone said it expected it would take most of the day before services are back to normal. Rotterdam, The Hague and Kennermerland district are most seriously affected but there is disruption nationwide, website nu.nl said.
The breakdown followed a fire in a Vodafone office complex which led to all power in the network centre being shut down as a precautionary measure.
Vodafone has five major transmission bases in the Netherlands and the loss of the Rotterdam operation meant the other four had to pick up the extra traffic.
The company said in a statement on its website it sincerely regrets the problems for subscribers and is working ‘flat out’ to end the disruption.

Thank you for donating to DutchNews.nl

The DutchNews.nl team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments.

DutchNews.nl has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.

If you have not yet made a donation, but would like to, you can do so via Ideal, credit card or Paypal.