The public transport sector ombudsman has had almost 800 complaints about the new public transport smart card so far this year, Nos tv reports.
The smart card – the ov-chipkaart which will replace paper tickets on buses, trams and trains – is in the process of being phased in to replace paper tickets.
The ombudsman has criticised the introduction of the card for being ‘not well thought through’ and ‘fragmented’. The new system is being made unnecessarily complicated for travellers because public transport firms are using different systems and different rules, the ombudsman said.
For example, the card is already compulsory on the metro in Amsterdam and Rotterdam. But a disposable card bought on the metro cannot be used on Connexxion buses, meaning passengers have to pay each time they transfer.
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