Uber has introduced a new complaints category in the Netherlands, so people who feel they have been discriminated against can report it, the taxi service has confirmed to news website Nu.nl.
The option was added to the complaints section on the company app after drag queen Jennifer Hopelezz twice went public with being refused a taxi.
‘There is, unfortunately, a great deal of discrimination still in Amsterdam,’ Hopelezz’ alter ego Richard Keldoulis said in a video on the Uber Facebook page. ‘I’m often refused a taxi and sometimes there is a very odd atmosphere in the taxi, and the driver won’t talk to me.’
The update was launched in the Dutch capital on Monday as part of the Pride celebrations. Complaints will be dealt with by chat, email and phone call and people can be refused access to the app as a last resort. Drivers can also complain about racist passengers.
A spokesman for Uber said the option, if successful in the Netherlands, may also be introduced abroad.
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