Shoppers happier with online retailers, despite later deliveries

sinterklaas presents webshops giftsWebshops delivered some 460,000 parcels too late for Sinterklaas and Christmas this year, a fractional improvement on 2014, according to research by Q&A Research.

In terms of Sinterklaas, which is primarily a children’s event, one-third of the parcels contained toys, the research group notes. ‘Over 70,000 parents had some explaining to do,’ director Frank Quix told broadcaster Nos.

In total, 5% of Sinterklaas and 6% of Christmas gifts did not arrive on time.

Nevertheless, people’s satisfaction with online retailers – from the ordering process to delivery – has risen sharply. This year 88% of those questioned were happy with the retailer’s performance, compared with 50% in 2014.

Thank you for donating to

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation