ING has worst online banking service: survey

ING internet banking clients had to deal with more breakdowns and disruption than any other bank so far this year, according to website

The website says ING clients have experienced problems on 142 days, of which 18 were serious disruptions. In September alone, there have been three major issues. 

‘Compared with last year, ING has had a 216% increase in system failures this year, compared with 2013,’ spokesman Tom Sanders said in a press release. ‘In practice, ING’s digital services break down every 15 days.’

Of the big four banks, SNS has only had 11 online service disruptions this year, the website said.




Thank you for donating to

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation