Passengers a little less positive about the railways

Last year, some 75% of railway users gave Dutch Rail (NS) a score of seven out of ten or higher, down four percentage points on the 2009 figure.

The slight drop in customer satisfaction is due to problems on the railways in November and December because of the wintry weather, the NS said.

Thank you for donating to

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation