The passenger train arm of the Dutch railway system wants to take sole responsibility for keeping travellers informed about rail services.
Now, responsibility is shared between the NS and the rail network operator ProRail.
However, in an interview with the Financieele Dagblad, NS CEP Bert Meerstadt says the information supplied by ProRail is ‘seriously lacking’ and that many travellers are not being properly kept abreast of problems on the railways caused by the wintry weather.
‘Improving information to passengers is a priority,’ Meerstadt said. The NS plans to invest tens of millions of euros in improving the provision of information.
Transport minister Melanie Schultz van Haegen has given state owned NS and ProRail until February 1 to take steps to improve services. If passengers are not made a priority, she will replace both companies’ boards.
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