DSB Bank to compensate unhappy customers

The DSB Bank has reached an agreement with the lobby group representing customers who feel they have been sold excessively high mortgages.

The deal signed on Sunday includes individual compensation for affected house owners. According to the customers’ lobby group, this means over 2,000 people will be compensated but the DSB could not confirm this number, reports Trouw.
DSB came under increasing pressure last week following a call by Pieter Lakeman, the chairman of the disgruntled customers group Steunfonds Probleemhypotheken, to remove their savings from the bank.
At the same time the bank’s website went down and customers had considerable difficulty in accessing their accounts for two days. The cause of the internet problems remains unclear.
Initially DSB said €60m had been withdrawn from the bank but, according to the lobby group, the run on the bank increased on Friday and Saturday.
DSB boss Dirk Scheringa admitted on Saturday that the bank had made mistakes and offered his apologies to customers who were sold mortgages they cannot afford.

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