Fines loom for ‘unhelpful’ phone help lines

Dutch telecom watchdog OPTA is to take action against the long and expensive waiting times for telephone customer services, says the AD on Monday.

Junior economic affairs minister Frank Heemskerk (PvdA) is introducing a law that will allow OPTA to fine companies for ‘excessive situations’ or even withdraw their 0900 number altogether.
A recent survey shows that 58% of people are ‘sometimes’ irritated by telephone customer services, and 40% are ‘often’ irritated. Telecoms companies head the complaints list, the paper says.

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