Call centre service has not improved

Only one in 10 people think companies have improved their service to customers over the past three years and some 55% don’t think there has been any improvement at all, according to research by US software house Genesys.

Almost half of the Dutch people polled said they would stop using a particular company if its call centre offered poor service.

Thank you for donating to

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation