The immigration service IND has again been criticised for carelessness, this time over a decision to refuse asylum to a family from Srebrenica, the Bosnian enclave which was overrun by the Serbs.

The IND had made several major mistakes in the family’s dossier, the Volkskrant reported today. Contrary to what was stated in their files, the family had lost friends and relatives in the massacre and was being treated for this traumatic experience by doctors in the Netherlands.