For the first time since the Dutch energy market was liberalised in 2004, the three big power firms – Nuon, Essent and Eneco – have stablised their market share, according to a report by energy market watchdog DTe.
Over the past two years, they have lost between 5% and 6%, the DTe report – quoted in the Financieele Dagblad – shows.
The big three have combined market share of 82%, which the DTe described as a ‘high’ concentration. Nevertheless, the report said, there were many other active players in the market.
However, the DTE said, the market was ‘not yet sufficiently transparent for the consumer’. ‘Our research highlights a number of disturbing areas,’said director Peter Plug. The sector has worked hard in improving itself. But, for example, the way complaints are dealt with is still far from perfect in consumers eyes.’
The report also showed that only Essent, Nuon and Rendo met all standards for sending bills and statements. NRE, Westland Energie, Greenchoice and Intergas were worst. This gap in standardisation made it difficult for consumers to move between energy companies, Plug said.
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