Saturday 04 February 2023

More trouble ahead at Schiphol as airlines prepare damages claims

Sunday’s queue to enter the airport. Photo: Molly Quell

More major problems are expected at Schiphol airport in the coming weekend, with 194,000 passengers expected to pass through its doors on Sunday alone, the Parool reported on Tuesday.

With security staff levels 20% down, and a shortage of staff to guide passengers through the terminal buildings, long delays and cancellations are again likely, the paper said.

Schiphol itself has said it will take ‘far reaching measures’ to try and reduced the problems but has not confirmed what. Last weekend the airport authority urged airlines and tour operators to cancel flights or move them to other airports.

The Dutch airline association Barin and international airline organisation Iata have both slammed the airport for failing to take measures to increase staff numbers in time.

Barin is now working on a damages claim which could be in the ‘millions of euros’, the organisation said. ‘We also want Schiphol to reverse the 9% fee hike imposed from the beginning of April,’ chairman Marnix Fruitema said. ‘It is incredibly painful that we first have to pay Schiphol more and then cancel flights’.

Unions claim that the low rates of pay and irregular hours are the main reason for the staff shortages.

‘You need to invest in people,’ FNV spokesman Joost van Doesburg told RTL Nieuws. ‘Sort out permanent contracts, safe working environments and proper pay. A baggage handler earns €10.30 an hour, a counter worker €11.20. It is ridiculous.’

Schiphol’s security chief Hedzer Komduur told the Parool that work started on recruiting new security staff in January 2021. ‘But the shortage of staff is simply too big,’ Komduur said. ‘We have to keep open, but with fewer people.’

Komduur denied union claims that Schiphol pays staff badly for heavy, irregular work. ‘Security staff are paid in line with the pay deals and get bonuses for irregular work,’ he said. ‘We are looking together with employers and unions at what else can be done.’


Operationall director Patricia Vitalis told the Parool that ‘waiting, queues and crowds are always part of flying’.

‘People have to realise that if the entire country goes on holiday, then it will be very busy at the airport, as it is on the roads,’ she said. ‘If you can, avoid flying at the weekend and during the holidays.’

The Financieele Dagblad said in an analysis that Schiphol had contracted out many of its services and that private companies compete heavily on price.

‘Cleaners, security staff and baggage staff have the right to better pay and more job security,’ the paper said. ‘Improving working conditions can improve the situation in the longer term.’

‘That means flying will be more expensive, and the greening of aviation will also drive up prices,’ the paper said. ‘This is an unavoidable development. Schiphol and KLM will have to prepare travellers for new times and different ticket prices.’

Thank you for donating to

The team would like to thank all the generous readers who have made a donation. has been free for 16 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.

If you have not yet made a donation, but would like to, you can do so via Ideal, credit card or Paypal.