Phoning a company call centre to become cheaper, 0900 fees scrapped
Wednesday 25 January 2012
Economic affairs minister Maxime Verhagen is to stop companies charging customers high fees when they phone 0900 information phone numbers.
Instead, the fee should be the same as a basic land line call or a fixed fee per conversation, Verhagen is reported as saying in answer to questions from MPs.
MPs had asked the minister to investigate the possibility of making calls to call centres free.
Easy to monitor
'I am opting for these measures, which will reduce the cost of phoning call centres considerably, because they are easy to introduce and monitor, so consumers can benefit directly,' Verhagen said.
Forcing companies to offer free 0900 number would end up costing consumers more, he said.
At the moment, consumers face a maximum 15 cents a minute charge for phoning companies where they have a contract, such as energy firms and media companies.