Student funding body to close digital access point for a month for upgrade

Students will be unable to access details of their funding online for a month while the service provider upgrades its user portal.

The Dienst Uitvoering Onderwijs (DUO), which oversees student financing, said the transfer of Mijn DUO would not affect payments, but students will not be able to make changes to their details such as an increase in the amount they receive. The transfer will take place between March 29 and April 30.

DUO said the old system, which dates from 1986, needed to be upgraded and the new version would be easier to use. Students will still be able to view their details and will be able to submit changes on paper if they cannot wait until the end of April.

All DUO’s users will receive letters in the next few weeks advising them to make any changes before March 29 if possible. The service’s phone hotline and social media accounts will remain open for queries.