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Health inspectors are slow, and poor at communicating, says report

Monday 19 November 2012

A commission set up to investigate the role of the health ministry inspectorate IGZ has produced a damning report, saying complaints take too long to be dealt with and communication is poor, Nos television reports.

The commission, under the leadership of former justice minister Winnie Sorgdrager, looked at 600 files. It concludes complaints take too long to be processed – often more than a year. In addition, the inspectors are poor at communicating with complainants and don’t always take them seriously.

The report also singles out the way the inspectorate acted around the PIP breast implant scandal for particular criticism.

In order to improve its operations, the inspectorate should set up its own complaint hotline, the report says. At the moment, complaints have to be made via the health service provider itself. In addition, it needs an extra 50 full time staff.

© DutchNews.nl



 

Readers' Comments

Unfortunately all so very true!
Don't need 50 extra staff - just introduce a new Law stating that all doctors must legally keep-up to date by attending regular approved courses, re-registration and sitting of exams every 5 years, and make it much far easier to get rid of the far too many 'SuperSlecht' husiarts.

By Gerard | 19 November 2012 4:35 PM

Gerard has a good point on what needs to be done. I second it!

By dee | 19 November 2012 7:14 PM

Gerard is spot on. There are simply too many mediocre/ poor doctors ( who themselves know they are inadequate ) polluting the system. Everyone knows this only too well, including the IGS and the commission. No amount - or intensity - of onderzoek will solve this.

By Stewart | 20 November 2012 11:14 PM

Gerard is spot on. There are simply too many mediocre/ poor doctors ( who themselves know they are inadequate ) polluting the system. Everyone knows this only too well, including the IGS and the commission. No amount - or intensity - of onderzoek will solve this.

By Stewart | 20 November 2012 11:15 PM

 
 
 
 
 
 
 
 
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