NS fined €2.75m for unsatisfactory service
Junior transport minister Wilma Mansveld is fining Dutch Rail (NS) €2.75m because passengers were not satisfied with the service in 2011.
The NS had already been warned it faced the fine if the situation did not improve. With passengers just as unhappy with the service in 2012, the fine must now be paid.
Although the NS has improved punctuality, passengers are still dissatisfied with time-keeping and the lack of information during delays.
Mansveld has now imposed a conditional fine of €2.75m for 2012 if things do not improve.
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