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Consumer authority tells Groupon to clean up its act

Tuesday 19 February 2013

The Dutch consumer authority has told discount coupon website Groupon to improve its information to customers following a large number of complaints.

In particular, consumers find it hard to determine who to approach with complaints and unwanted discount items, the authority is quoted as saying by news agency ANP.

Groupon has now pledged to improve its information for consumers and step up the performance of its customer service desk.

If the company does not improve, it faces a fine, ANP said.

© DutchNews.nl


Readers' Comments

If you do not mind being treated as a second or third sort customer, you may try Groupon deals for restaurants. Restaurant owners impose restrictions in terms of days on hours on which they serve Groupon customers. These restrictions are usually not shown in the terms of the “Deal”. I had a couple of terrible experiences with Groupon vouchers for restaurants. Still waiting for weeks to get my money back

By Avionic | 19 February 2013 5:17 PM

We have had some real bad experiences with a few restaurant reservations. But Groupon tele staff was patient to listen and duly honoured our requests for refunds.

By Mei | 20 February 2013 4:19 PM

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