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High-speed train Fyra still running late on Brussels service

Wednesday 09 January 2013

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Just half of the Fyra high-speed trains to Brussels and Breda are arriving on time, according to a users lobby group website which monitors the new service's arrival times.

The high-speed service has been the only direct route from Amsterdam to Brussels for the past month, and complaints from passengers are mounting up, the Failra group says.

Of the 2,350 Fyra services in the first month, 130 trains never arrived - this means one in 20 of the Brussels trains did not make its destination. And barely 55% of the trains arrive on time, Failra claims.

Late

Service operator NS Hispeed disputes the charges. It says between 70% and 75% of the Fyra trains have arrived on time. 'That means a delay of no more than six minutes,' company chairman Jan-Willem Siebers told Radio 1. '85% of trains are no more than 15 minutes too late and 15% have longer delays.'

The company says it is not happy with the current situation but that reliability is improving. Software is to blame for some of the delays and that problem is being tackled, Siebers said.

Earlier this week, two other rail users groups - Rover and Maatschappij voor beter OV - called for action. Rover wants the traditional intercity service between Amsterdam and Brussels to be resumed. The MvbO says the contract should be removed from the NS.

Earlier stories
More problems for Fyra high-speed service
European MPs to get sharp discounts on Fyra high-speed service
The Hague makes urgent appeal to keep direct trains to Belgium
Train tickets to Belgium set to soar in price


Have you used the new Fyra service? Share your experiences using the comment box below.

© DutchNews.nl



 
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Readers' comments (8)

This Italian company has to do better before I risk it. Btw, the reserved seating for safety is BS if, like Thalys, no passengers wear 3 point seat harnesses much less seat belts while food steward(esses) walk around freely; regardless if there's a crash at hi-speed survival chances are as poor as on an airliner.

By Puck | January 9, 2013 9:39 AM


It's just made the decision easier when having to decide whether to spend a long weekend in Germany (taking an IC or local Dutch train) or being forced to use Fyra to get to Belgium? Ahh, I think I'll choose Germany, thanks. Until Fyra pulls its socks up and is at least as punctual as the Dutch trains (!!!) why would I spend more money on a train ticket?

By Michael K | January 9, 2013 3:02 PM


NS claims of punctuality: 'That means a delay of no more than six minutes,'

I wonder who approved that quality control travesty. Six minute delays is considered on time?! it's beyond ridiculous that nonsense like this is not widely disputed, even in court.

By Gretchen | January 9, 2013 3:53 PM


I used Fyra to connect with the Eurostar a few days before Xmas and returned two weeks later,I was nervous at first, expecting it to stop at any moment and miss my connection but there were no problems at all, punctual and very fast, I realise I'm one of the lucky ones but I will have to use it in the future as it's the only connection to Brussels other than the much more expensive Thalys, lets hope they reintroduce the old intercity, I was comfortable with that.

By Joeking | January 9, 2013 4:01 PM


I am commuting from Schiphol to Rotterdam for work every day, and I have the monthly subscription to Fyra. In the last 7 months these trains are a disaster (both the one between Amsterdam and Breda and the one between Amsterdam and Brussels). Countless times the train is simply cancelled, many times is delayed and it happened many times to stop in the middle of the countryside trying to restart the engine.

By Piero | January 9, 2013 4:10 PM


Michael K., there is no Dutch train crossing the border to Germany. All trains to Germany are either German or international operations.

Moreover, until April at least, Fyra is selling a cheaper Supersaver ticket that you can buy until 23.59 the day before departure for LESS than it used to cost the old trains.

By A.L. | January 9, 2013 4:45 PM


It's a joke that you have to book a train (prebook=expensive) to go from Holland to Belgium now.

Ridicules the idea of Schengen and one greater continent. It's as much hassle now as booking a flight, having to plan weeks in advance to avoid being ripped off. What a shame.

By Chris | January 9, 2013 5:18 PM


Since the international NS Intercity was discontinued, it takes forever to commute between the 2 Dutch capitals. Not that the NS international intercity ever run on time, though...

By phantom | January 10, 2013 12:58 PM


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