Half a million internet shop orders arrived too late last month

Online retailers were unable to cope with the surge in demand at the end of last year, leading to a sharp rise in items delivered too late, according to retail researcher Q&A.


The organisation questioned 2,700 consumers about their online shopping habits and found 7% of Christmas and Sinterklaas presents arrived too late. This is the equivalent of 500,000 orders.
‘This is a rise of 50% compared with December 2011,’ Q&A’s researcher Frank Quiz told news agency ANP. ‘The issue of non-delivery is growing faster than internet sales themselves.’

Did you buy presents online? Share your experiences using the comment form below.

Thank you for donating to DutchNews.nl.

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation