Consumer confidence in the financial sector fell again in 2012, according to research by Porter Novelli among 500 people over the age of 18.

Of those questioned, 66% were critical about banking bonuses and 87% thought financial products are too complex, the research shows.
‘Of course the economic crisis does not help, but it is clear the financial sector must itself take steps to win back confidence,’ Porter Novelli’s Frank Peters told the Telegraaf.
According to Peters, banks, insurers and pension funds must renounce the old financial world culture and be seen to do so.