Postal company PostNL is halting the reorganisation of its delivery operations until 2013 following more complaints about the new centralised locations, the Financieele Dagblad reports on Tuesday.
The company is replacing its 10,000 full-time delivery staff with part-timers and replacing the current 163 local delivery centres with nine centralised locations.
Since the reorganisation began there have been complaints of late and missing post and under-trained staff in areas where centralised locations are already in operation.
Earlier this year, a large number of companies complained about the service, including online retailer Bol.com, ABN Amro bank and a number of health insurance companies.
PostNL says no more centralised locations will be opened this year while they take stock of the situation.
Postponing the rest of the reorganisation will not have financial consequences, says the FD. Shares in the company rose 5% on Tuesday.