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Vodafone clients demand answers over network problems

Wednesday 04 April 2012

Big companies which use telecoms company Vodafone have been 'severely affected' by network problems caused by a fire at company offices in Rotterdam, Nos television reports.

'You would expect Vodafone to have a back-up system,' Richard den Uyl, of major telecom user's group BTG, is quoted as saying. Some members are considering submitting a damages claim to the company, Den Uyl told Nos.

As well as millions of private customers, a number of shops have also reported problems with direct debit payments. Many government departments were also difficult to reach.


Vodafone said it expected it would take most of the day before services are back to normal. Rotterdam, The Hague and Kennermerland district are most seriously affected but there is disruption nationwide, website nu.nl said.

The breakdown followed a fire in a Vodafone office complex which led to all power in the network centre being shut down as a precautionary measure.

Vodafone has five major transmission bases in the Netherlands and the loss of the Rotterdam operation meant the other four had to pick up the extra traffic.

The company said in a statement on its website it sincerely regrets the problems for subscribers and is working 'flat out' to end the disruption.

© DutchNews.nl


Readers' Comments

Nice to see us private users get an afterthought mention..

no network all day .. still no network


By Mark | 4 April 2012 5:16 PM

"You would expect Vodafone to have a back-up system" - - - that is asking a lot of a company that cannot even get its invoices right. In the six months I was with them I never had one that corresponded with my contract! It cost me a lot of trouble to get rid of them. Time wasters. They couldn't organize a bunfight in a bakery.

By Gemma | 4 April 2012 5:23 PM

it is now Thursday 5th April and my telephone is still not working. For a European wide company that imposes high cross border charges simply to cross from one of THEIR OWN networks to another of their own, it is disappointing. They rob the customer for what he is worth and provide poor service and high costs!

By James | 5 April 2012 9:39 AM

Vodafone has the worst and (rude and ineffective) customer service from all companies I'm dealing with in the past 4 years in this country. They always messed up the invoice and when I called and complained about it, they said they fixed it but in the next month still the mistake was still there. I had to call several times just to fix one small mistake. I left the company for good and feel happy about it.

By Mackenzie | 5 April 2012 11:26 AM

So the customers at Vodaphone NL are actually surprised about this?? That's really funny.

By Bill | 5 April 2012 2:13 PM

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