Telecoms firms have worst customer service desks: poll

Telecoms firms have the worst customer service departments in the Netherlands, according to a new poll of 2,000 people.


Telecoms firms scored an average of just 4.7 out of 10 for their customer service desks. Energy companies scored 5.1, while banks and insurance companies and public transport firms scored 5.6.
Best performer was the supermarket sector with 6.8%.
On average, customer service desks were awarded 5.6 out of 10. ‘They should be very embarrassed,’ says Erwin Wijman, author of a new book on the sales tricks used by big business, who commissioned the poll.
Phone calls
Expensive 0900 phone numbers and no-reply email addresses are among the biggest bugbears, he told news agency ANP
‘Companies often see customers as a necessary evil,’ Wijman was quoted as saying. He claims airlines sometimes describe passengers as ‘self-loading cargo’ and that cable company UPC labels its customers ‘sales generating units’.
But consumers are not free of all blame, he argues. ‘Greed, shopping fever and brand addiction have transformed citizens into consumers,’ he says.
What irritates you about help desks? Take part in our poll

Thank you for donating to DutchNews.nl.

We could not provide the Dutch News service, and keep it free of charge, without the generous support of our readers. Your donations allow us to report on issues you tell us matter, and provide you with a summary of the most important Dutch news each day.

Make a donation