Saturday 05 December 2020

Just 16% of Dutch consumers trust banks, new survey shows

Photo: European Central Bank

Photo: European Central Bank

Over a quarter of Dutch consumers mistrust banks, 16% trust them and 57% are neutral, according to a new survey by the Dutch banking association.

On average, banks score 2.8 on a scale of 1 to 5, where 5 represents ‘a lot of trust’, the VNG said on Monday. The figures are unchanged from last year.

Consumers with little trust in banks say financial institutions serve their own interests first. Concerns about executive pay and low interest rates are also reasons for consumers to mistrust banks, broadcaster NOS quoted the report as saying.

However, consumers are happier about banking services and the way they deal with complaints, the VNG said.

‘We had a lot of ground to make up and it takes time to build up trust again,’ said chairman Chris Bujink. ‘Consumers see improvements in services but remain sceptical about whether banks have actually changed. Banks must continually show they can be trusted.’

Thank you for donating to

The team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments. has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.

If you have not yet made a donation, but would like to, you can do so via Ideal, credit card or Paypal.