Just 5% of rail users have moved over to the public transport smart card ticketing system, the Telegraaf reports on Monday.
The ov-chipkaart is supposed to replace paper tickets on trains, trams and buses nationwide. The cards are currently the only way of paying for public transport in Rotterdam and Amsterdam.
But despite expensive advertising campaigns, only 300,000 rail journeys a week are being paid for using the smart card, the Telegraaf says. Dutch trains carry some 1.1 million passengers a day.
Dutch Rail has said it will end the use of paper tickets when a majority of train users have adopted the smart card.
The introduction of the card has been beset by problems. Last week the Financeele Dagblad said public transport companies are earning thousands of euros a month from people who forget to check out after ending their journey.
Thank you for donating to DutchNews.nl
The DutchNews.nl team would like to thank all the generous readers who have made a donation in recent weeks. Your financial support has helped us to expand our coverage of the coronavirus crisis into the evenings and weekends and make sure you are kept up to date with the latest developments.
DutchNews.nl has been free for 14 years, but without the financial backing of our readers, we would not be able to provide you with fair and accurate news and features about all things Dutch. Your contributions make this possible.