Since January 1, financial service firms have been banned from charging commission on mortgages, life insurance and other financial products. Instead they are required to charge a fee.
But according to its website, Rabobank, the Netherlands’ mortgage market leader, is only charging a fee to customers who actually sign up for a product. ‘You only pay for advice if you actually accept a mortgage offer,’ the website states. ‘If you don’t, you do not pay any fees for advice.’
According to the AFM, financial service companies must always charge a fee. Officials are now looking into the Rabobank deal in more detail, nu.nl said.
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