A commission set up to investigate the role of the health ministry inspectorate IGZ has produced a damning report, saying complaints take too long to be dealt with and communication is poor, Nos television reports.
The commission, under the leadership of former justice minister Winnie Sorgdrager, looked at 600 files. It concludes complaints take too long to be processed – often more than a year. In addition, the inspectors are poor at communicating with complainants and don’t always take them seriously.
The report also singles out the way the inspectorate acted around the PIP breast implant scandal for particular criticism.
In order to improve its operations, the inspectorate should set up its own complaint hotline, the report says. At the moment, complaints have to be made via the health service provider itself. In addition, it needs an extra 50 full time staff.