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Dutch customers unimpressed by Deutsche Bank service

Thursday 30 August 2012

Business customers of the Dutch branch of Deutsche Bank are complaining loudly about the migration of their internet banking from ABN Amro to the German-owned bank, according to media reports on Thursday.

Deutsche Bank bought parts of ABN Amro's business in 2009 but the migration of the business accounts only took place last weekend when 34,000 accounts were moved.

Since then, hundreds of businesses have been unable to bank via internet. They cannot access the site or, if they can, payment is difficult and slow, reports the Financieele Dagblad. Micro-blogging service Twitter is full of complains and the bank's help desk is snowed under.

A spokesman for Deutsche Bank accepted there are problems but said they were improving the situation 'by the hour'.

However, the problem is not just about internet banking, with many customers citing other issues such as the impossibility of using the payment system Ideal and making payments with an iPhone. These were available through the ABN Amro system.

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